Terms of Service
Effective Date: September 8. 2025
Company: Red Light Wellness Limited, LLC d/b/a Red Light Wellness (“Red Light Wellness,” “we,” “us,” or “our”)
Contact: info@redlight-wellness.com · 4515 Miami Street, Saint Louis, Missouri 63116-1707 · 314-772-7000
These Terms of Service (“Terms”) govern your access to and use of our websites, content, booking pages, online stores, and related services (collectively, the “Services”), and any purchases or trials of devices and accessories (the “Products”). By accessing the Services or purchasing Products, you agree to these Terms and our Privacy Policy and Communications Terms.
If you do not agree, do not use the Services.
1. Eligibility & Accounts
You must be at least 18 years old (or the age of majority in your jurisdiction).
If you create an account, you are responsible for safeguarding your login and for all activity under your account.
If you access the Services on behalf of a business or clinic, you represent that you have authority to bind that entity to these Terms.
2. Changes to the Terms
We may update these Terms from time to time. If we make material changes, we will post the updated Terms and update the Effective Date. Your continued use after changes means you accept the updated Terms.
3. Information, Not Medical Advice
Content on our Site (including articles, FAQs, comparisons, protocols, and success stories) is for informational purposes only and is not medical advice. Products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional about your health, conditions, or before starting any therapy or exercise program. Individual results vary.
4. Professional/Clinic Use & Compliance
Where Products are designated for professional or clinic use, you represent and warrant that you (a) have the licenses, training, and approvals required by applicable law to use the Products in your practice, (b) will use Products according to manufacturer instructions, and (c) will comply with all laws, rules, and payer requirements in your jurisdiction (including advertising and claims regulations).
We are not your business associate under HIPAA unless we sign a separate Business Associate Agreement.
5. Orders, Pricing & Payment
Orders. We may accept or reject orders at our sole discretion. We may limit quantities.
Pricing/Taxes. Prices, fees, promotions, and shipping charges are subject to change without notice. You are responsible for applicable taxes, duties, and import fees.
Payments. We use third-party processors; by purchasing you authorize us to charge your payment method for the total, including taxes, shipping, and any recurring fees you agree to.
Errors. We may cancel and refund orders affected by errors, inaccuracies, or suspected fraud.
6. Shipping, Delivery & Risk of Loss
We ship to the address you provide. Title and risk of loss pass to you upon our delivery to the carrier. Delivery dates are estimates only. Inspect shipments promptly and notify us in writing of shortages or damage within [5] days of delivery.
7. Returns, Exchanges & Cancellations
Because programs and device lines differ, our current Returns & Warranty Policy is posted at [URL to policy] and incorporated here by reference. Unless otherwise stated in that policy:
Custom or large equipment may be final sale or subject to a restocking fee.
You are responsible for return shipping, proper repackaging, and insurance.
Any refunds will be issued to the original payment method after inspection.
8. Warranties & Disclaimers
Products may be covered by a manufacturer’s limited warranty described in the product documentation. To the maximum extent permitted by law, the Services and content are provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow disclaimers; the foregoing may not apply to you.
9. Health & Safety; Contraindications
You are responsible for reading all safety labels and instructions, screening for contraindications (e.g., heat intolerance, photosensitizing medications, unmanaged conditions), and using eye protection or other safety gear when required. Discontinue use and consult a professional if adverse effects occur.
10. Booking, Demos & No-Show Policy
When you book a consultation or demo, you agree to provide accurate information and arrive on time. We may charge cancellation or no-show fees where posted. We may reschedule or cancel a booking due to staff availability, safety, or force majeure.
11. Communications; Texas Restriction
Your communications preferences are governed by our Communications Terms.
Email/SMS/Voice Consent. By submitting forms, you may consent to receive transactional and, if you opt in, marketing messages via email, SMS/MMS, and phone/voicemail; consent is not a condition of purchase.
Texas Residents. At this time, we do not place outbound calls or send texts to Texas numbers. Texas residents should contact us by phone directly or via email; we may still send email communications consistent with your selections.
You can unsubscribe or opt out at any time using the methods described in the Communications Terms.
12. User Content & Feedback
If you submit reviews, testimonials, photos, or other content (“User Content”), you grant Red Light Wellness a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, publish, and display that User Content in connection with the Services and our business, in any media now known or later developed, with or without attribution, consistent with our Privacy Policy. You represent that you have all rights necessary to grant this license and that your User Content is accurate and lawful.
If you provide feedback or suggestions, we may use them without restriction or compensation.
13. Acceptable Use
You agree not to:
Violate laws or third-party rights;
Make false, misleading, or unsubstantiated health claims;
Reverse engineer or disrupt the Services;
Upload malware or attempt to gain unauthorized access;
Use bots or scraping tools except as permitted by robots.txt or written authorization.
We may suspend or terminate access for violations.
14. Intellectual Property
All content on the Services, including text, graphics, logos, photos, videos, downloads, and software, is owned by Red Light Wellness or our licensors and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Services for their intended purpose, subject to these Terms. No rights are granted by implication.
15. Third-Party Services & Links
The Services may include links to third-party websites, tools, or integrations (e.g., payment processors, scheduling widgets). We are not responsible for those third parties. Your use is governed by their terms and policies.
16. Export, Sanctions & Geographic Restrictions
You agree to comply with all export control and sanctions laws and not to export or re-export Products to prohibited destinations or parties. We may restrict access or sales based on geography, legal risk, or logistics.
17. Limitation of Liability
To the maximum extent permitted by law, Red Light Wellness and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, business interruption, or procurement of substitute goods, arising from or related to these Terms, the Services, or Products, even if advised of the possibility.
Our aggregate liability for any claims arising out of or related to these Terms, the Services, or Products will not exceed the greater of (a) US $100 or (b) the amount you paid to us for the Product or Service giving rise to the claim in the 12 months preceding the event.
Some jurisdictions do not allow certain limitations; the foregoing may not apply to you.
18. Indemnification
You agree to defend, indemnify, and hold harmless Red Light Wellness from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or related to your use of the Services or Products, your User Content, or your violation of these Terms or any applicable law.
19. Dispute Resolution; Governing Law
Governing Law. These Terms are governed by the laws of the State of Missouri, without regard to conflict of law rules.
20. Suspension & Termination
We may suspend or terminate your access to the Services at any time if we believe you have violated these Terms or for any reason in our discretion. Upon termination, the license granted to you ends immediately, and you must stop using the Services. Sections that by their nature should survive (e.g., IP, disclaimers, limitations, indemnity, dispute resolution) survive termination.
21. Notices; Electronic Communications
By using the Services, you consent to electronic communications from us. We may provide notices by email, by posting to the Site, or by any other method permitted by law.
22. Accessibility
We aim to make our Site accessible. If you experience difficulty, please contact us at support@redlight-wellness.com.
23. Entire Agreement; Miscellaneous
These Terms, together with the Privacy Policy, Communications Terms, and any posted policies, constitute the entire agreement between you and Red Light Wellness. If any provision is found unenforceable, the remainder remains in effect. We may assign our rights and obligations; you may not assign without our prior written consent. No waiver is effective unless in writing.
24. How to Contact Us
Questions about these Terms? Email support@redlight-wellness.com or write to
Red Light Wellness
4515 Miami Street, Saint Louis, Missouri 63116-1707
Telephone number: 314-772-7000